Shipping & Returns
Shipping
We ship across the United States. Orders are processed within 1–2 business days. You'll receive a tracking email once your package ships.
- Standard shipping — 3–7 business days
- Free shipping on orders over $50
- Shipping costs are calculated at checkout
Order tracking
Check your order confirmation email for tracking details, or contact us with your order number and we'll help right away.
Returns & exchanges
We want you and your pet to be happy. If something isn't right, you may return unused items in original packaging within 30 days of delivery.
- Items must be unused and in resalable condition
- Personalized or opened grooming consumables may not be eligible
- Return shipping may apply unless the item arrived damaged or incorrect
To start a return, visit our Refund Policy or contact support.