Refund Policy

30-day satisfaction guarantee

We stand behind the quality of our pet products. If you're not satisfied, return eligible items within 30 days of delivery for a refund or exchange.

Eligible items

• Unused products in original packaging
• Items that arrived damaged or incorrect (we'll cover return shipping)

Non-returnable items

• Opened grooming liquids, treats, or consumables (for pet safety)
• Personalized or custom items
• Items marked final sale

How to request a refund

1. Contact us with your order number and reason for return
2. We'll send return instructions within 1–2 business days
3. Refunds are processed to your original payment method within 5–10 business days after we receive the item

See also Shipping & Returns.